I insisted and asked them for the game history. Here they started lying right away claiming that I did not play that specific slot. I immediately wrote about this to the casino. Anyway, I succeeded to remember one of the slots I played at their casino and even the bet size. Many people don’t remember what games they played yesterday, not 12 months ago. They informed me that since I don’t remember which slots I played at their casino - then they will not pay me. So I could not remember the name of the specific slots. The game play they asked about happened ONE YEAR ago. After they talked to me on video Skype, they asked me if I remember what games I played at their casino. It sounded quite humiliating but still I agreed. As if that was not enough - they asked me for the video conference on Skype. First, they asked me for a lot of different documents (like selfie with the passport, like selfie with the piece of paper with the date and casino name on it). Hello! GOLDENSTAR-casino (their sister casinos are LOKI and GUNSBET- all of them part of DIREX NV casinos) confiscated 742 euro from me with the ridiculous arguments.
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